Refund policy
Return Policy
At Vera, we want you to be satisfied with your purchase. If you are not happy with your order, you may request a return under the following conditions:
Returns
We accept returns within 30 days from the date the order was delivered.
To be eligible for a return, the product must:
- Be in its original condition
- Not have been used
- Be in its original packaging
- Include any accessories, manuals, or additional items received
Non-returnable items
We do not accept returns for the following:
- Sale or clearance items
- Gift cards
- Personalized products
- Personal use, hygiene, or beauty products if opened or used
- Downloadable digital products
How to request a return
To start a return, you must contact us at:
Email: info@verast.shop
Please include in your message:
- Order number
- Full name
- Reason for the return
- Photos of the product (if applicable)
Once your request is approved, we will provide instructions for returning the item.
Return shipping costs
The customer is responsible for return shipping costs, except in cases where:
- The product arrived damaged
- The product received is incorrect
- There was an error on our part
Refunds
Once we receive and inspect the product, we will notify you if your refund has been approved.
If approved, the refund will be processed to the original payment method within 5 to 10 business days, depending on your bank or payment provider.
Damaged or incorrect items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
Exchanges
We only offer exchanges for defective, damaged, or incorrectly shipped products.